QUALITY / MAINTENANCE

● Environmental Initiatives

At AD CORE DEVISE,
Since our founding in 1985, we have been engaged in various environmental initiatives, such as those listed below.

• "We will not discontinue products once they have been commercialized" so that they can be used for a long time.
• Don't make anything useless
  "Made-to-order order system"
• Environmentally friendly: "Produced in domestic factories using materials that do not contain toxic substances"
• "Uses recycled wood from forests" that is considerate of the natural environment
• Eliminate protective agents made from fossil fuels and use only recyclable materials for product packaging.

Starting in 2022, we are taking the following steps to create even more sustainable products.

Product packaging specifications
We have completely eliminated protective materials such as fossil fuel-based plastic covers and styrofoam used in product packaging.
We only use recyclable materials.

Maintenance equipment
Considering sustainable maintainability, simple tools used when assembling tables and other items are attached to the back of the product, reducing energy loss due to transportation for maintenance if they are lost or repurchased.

Abolish printing of general catalogues
We will take more environmentally friendly measures by eliminating the energy used during printing and disposal, as well as the generation of carbon dioxide.

In addition, from the 2023 model, we will be introducing products that use more than 80% domestic cedar plywood in the structure, which contributes to forest conservation and carbon dioxide fixation,
The urethane foam used as cushioning material
We have launched a product that uses over 80% rebonded foam (chip foam), which is made from recycled scraps generated during factory manufacturing.

● Measures against sick house syndrome

The problem with furniture is the adhesives and harmful chemicals (such as formaldehyde) contained in the paint.
Our products use materials that currently contain the least amount of these harmful substances.

Chair, table, sofa materials

1. Lauan plywood = F☆☆☆☆ Formaldehyde content 0.4mg/L or less
   All veneer tables and chairs (seat base etc.) are available. Shina plywood is also available.
2. MDF = F☆☆☆☆ Formaldehyde content 0.4mg/L or less
   For tables
3. adhesive
   A. For molded plywood = Complies with JAS formaldehyde emission standard F☆☆☆ [0.5mg/L or less]
   B. For table press use = F☆☆☆☆ Formaldehyde content 0.4% or less
   C. For chairs = F☆☆☆☆ Formaldehyde content 0.4% or less
   D. For sofas (urethane) = F☆☆☆☆ Formaldehyde content 0.4% or less
4. paint
   A. For chairs = F☆☆☆☆ Formaldehyde content 0.4% or less
   Does not contain PRTR designated chemical substances (toluene, xylene, benzene, etc.)
   B. Table use = F☆☆☆☆ Formaldehyde content 0.4% or less
   Does not contain PRTR designated chemical substances (toluene, xylene, benzene, etc.)

Cabinet Materials

1. Lauan plywood = F☆☆☆☆ Formaldehyde content 0.4mg/L or less
2. Polyethylene plywood = F☆☆☆☆ Formaldehyde content 0.4mg/L or less
3. Adhesive = F☆☆☆☆ Formaldehyde content 0.4% or less
4. Paint = F☆☆☆☆ Formaldehyde content 0.4% or less. Does not contain PRTR designated chemical substances (does not contain toluene, xylene, benzene, etc.)

[MAINTENANCE]

● Notes when ordering

• Size
  Please note that there may be slight variations (approximately +/- 5mm) due to differences in production lots.
• material
  Please note that products made from natural wood may have differences in grain and color depending on the batch.
  Also, because leather is a natural material, it will have various appearances such as wrinkles and dents.
• Leg end protection material
  When installing, make sure it is placed on a flat surface so that it is level.
  Please adjust using the adjusters on the end of the table legs.
  Additionally, dragging furniture can damage the legs, so we offer optional leg protection.
  The type varies depending on the floor material, so please contact our staff for more information.
• Other Information
  AD CORE DEVISE products use paints and adhesives that are considerate of the human body and the environment.
  However, since the product is made to order, there may be a slight odor remaining for a while.
  In that case, ventilate the room to remove the odor.
• claim
  When the product arrives,
  Please inspect the item promptly.
  If the product differs from the quantity or specifications you ordered, or if the product is damaged, please contact us within 3 days of receiving the product.
  Please note that we will not be able to accept applications after that date.
• Cancel
  All AD CORE DEVISE products are made to order.
  Therefore, we cannot accept changes or cancellations after an order has been placed.
  If cancellation is unavoidable, a cancellation fee of 50% of the original price will be charged.

● How to care for your furniture

wooden products

• For daily care, gently wipe with a soft, dry cloth.
• If the stain is severe, remove it with a cloth soaked in diluted neutral detergent.
  Wipe off the detergent with a well-wrung cloth, then wipe clean with a dry, soft cloth.
• Please avoid using volatile substances such as gasoline, alcohol, or thinner to remove dirt.
  Also, please note that leaving the chemical wipe on the surface for a long period of time may cause discoloration or peeling.
• Do not use chlorine bleach or alcohol for disinfection, as this may cause discoloration.

Upholstered products

• Remove any dirt or dust and keep the product clean at all times.
  It is effective to gently tap the surface with a soft brush or vacuum it up.
• If stains or other imperfections occur, gently tap the stain from the periphery towards the center with diluted neutral detergent to remove them.
• Stains become harder to remove over time, so treat them as soon as possible.
• When washing, please check the label and follow the specified washing method.

Leather goods

• For daily care, remove dust and other particles with a soft brush or vacuum cleaner.
• If the stain is severe, wipe it off with a cloth soaked in diluted neutral detergent and wrung out tightly, then polish it with a dry, soft cloth.
• If you use a commercially available furniture cream, be sure to follow the instructions that come with it.
• Never use colorless or colored shoe cream, thinner, gasoline, or other solvents as they will damage the leather.
• Please note that ballpoint pen ink or chemicals may be difficult to remove.

● Product warranty

There are no discontinued products in our company.
With the goal of "creating products that will transcend the ages and be loved forever," once a product is released into the world, it will be sold indefinitely.
We will also provide permanent support for purchasing additional products in the future and for maintenance parts.

Warranty details)
Our products are manufactured to order one by one in a quality-controlled factory. In the event of warranty repair, please present this warranty card.
All products are guaranteed for one year, but repairs and maintenance beyond the warranty period will be available for a fee.

Warranty period)
The product warranty period is one year from the date of delivery (however, this does not apply to consumable items such as upholstery and plastic parts).
During this period, we will repair any damage caused by product defects free of charge. Please note that even within the warranty period, there will be a charge in the following cases.

1. Deformation and discoloration caused by direct sunlight or heat from heating and cooling appliances.
2. Breakdowns and damage caused by moving or transporting after purchase.
3. Accidents or damage caused by using the product for purposes other than its intended use or by modifying the product.
4. Any other malfunctions or damage caused by improper handling or carelessness.

● Precautions for use

General furniture information

【warning】

• Keep away from fire and heating appliances. Heat may cause a fire or result in burns.
• Please leave disposal to a professional company. Incineration may produce toxic gases or cause injury if the product explodes.
• Please be careful when using this product with infants or people requiring care, as it may cause death or serious injury due to slipping, falling, or suffocation.
• Do not place unstable or unstable objects on the furniture as they may tip over or fall, resulting in injury.
• For products requiring assembly, be sure to assemble and disassemble them according to the assembly instructions. Also, do not disassemble products that do not require assembly.
• Do not modify or remove safety parts, as this may result in damage or accidents that may result in injury.

【Note】

• Do not expose furniture to direct sunlight or hot or cold air from air conditioners or heaters, as this may cause discoloration or deformation of the furniture.
• When installing, avoid humid locations and take the necessary measures to keep the unit level to prevent wobbling.
• Do not continue using the product if you notice any loose screws or bolts or any other abnormalities, as this may cause damage and injury.
  (Furniture that uses screws or bolts may become loose, so make sure to tighten them firmly and use them without any looseness.)
• Be careful not to get your hands caught in moving parts such as doors, drawers, or folding furniture, as this may result in injury.
• Do not stand or jump on the furniture or use it as a step stool, as this may cause you to fall and get injured or damage the furniture.
• When moving furniture, please keep it away from the floor to avoid scratching the floor or damaging the area where it is placed. Also, if there are any items stored inside, be sure to remove them before moving.
• Do not subject glass products to strong impacts as they may break and cause injury.
  Also, glass can be very difficult to see through.
  Please be careful as contact with the glass may cause it to fall or crash, resulting in injury or property damage.

Chairs and sofas

【warning】

• Do not jump onto a chair or sofa or sit with only one leg off the ground, as this may cause you to fall and get injured.
• Do not exceed the maximum capacity.
• If you are unsure of the maximum number of users, please refer to the product name or check with your retailer.

【Note】

• Do not sit on or place objects on stackable chairs, etc., as this could result in your fingers getting pinched or being injured by the chairs falling.
• Do not use the product when your body is wet, as this may cause deterioration such as mold or discoloration.
• Do not sit anywhere other than the seat, as this may cause injury due to the chair tipping over or breaking.

Furniture with casters

【warning】

• Do not push it around or move it violently while sitting on it. Please be especially careful not to let young children play with it.
• When moving the unit, make sure there are no people in the direction of movement.
  Also, if there is a stopper, release it and make sure it is facing the direction of travel before moving it.

【Note】

• When using the casters to move the furniture, please remove any items from the furniture or storage space.
• Do not use casters when moving over uneven surfaces.

Tables

【warning】

• Do not place too much weight on one side of the table by sitting or leaning on one corner.

【Note】

• Do not place heated pots or kettles directly on the top plate as this may cause discoloration or deformation.
• Please be careful not to place an ashtray, dish, or other rough-bottomed item directly on the top surface and drag it, as this may cause scratches.
• Do not cover the top surface with a vinyl cover or other material for an extended period of time.
  Covers and other items may become stuck and become impossible to remove, or the paint may peel off.
• Do not use chlorine bleach or alcohol to disinfect the countertop, as this may cause discoloration.

Beds

【warning】

• Please refrain from smoking or using any open flames on the bed as this may cause a fire.
• Do not exceed the maximum capacity.
  *Occupancy limits: Single/Semi-double: 1 person; Double/Queen/King: 2 people

【Note】

• Do not forcefully bend the mattress or place weight on only one point, as this may cause deformation or creaking.
• When moving the bed, be sure to disassemble it before moving it, as this may cause damage or injury.

Storage furniture

【warning】

• Do not climb on drawers or doors or on furniture as this may cause injury due to falling or breakage.
• Do not store anything on the top shelf alone or store heavy items on the top shelf.
  Also, do not store it only in the front, as this may cause it to tip over or fall and result in injury.
• Be sure to connect stackable or connectable furniture together. Vibrations or opening and closing drawers or doors may cause the furniture to fall over, resulting in injury.
• Please be careful not to let small children enter the storage area and play with it.

【Note】

• Please be careful when lifting assembled furniture from one side only, as doors or shelves may come off or fall.
• Do not slam doors or other items shut too hard as this may cause damage and result in injury.

照明

【warning】

• When replacing a light bulb, be sure to turn off the power.
• The bulb will be hot immediately after it burns out, so never touch it with your bare hands.
  Wait until it cools down before replacing it, or use a handkerchief or towel to do so.
• Do not use any other bulbs than the specified ones, as this may shorten the bulb's lifespan or cause it to overheat, resulting in an accident or malfunction.

【Note】

• AD CORE DEVISE lighting is for general indoor use.
  Do not use in humid places such as outdoors or in the bathroom (this may result in electric shock or short circuit).
• Please be careful when removing products made of ceramic or glass from the packaging.

Other furniture

【warning】

• Please make sure to securely fasten any wall-mounted furniture. *If you have any questions about installation methods, please check with the store where you purchased the item.
• Do not subject glass or natural stone furniture to strong impacts as they may break and cause injury.
• Glass products can be very difficult to see through. Touching them can cause the glass to fall or crash into the glass, resulting in injury or property damage.